Your information.
How it is handled.

Effective November 4, 2026.

Information you provide.

When you use Second Signal, you may provide account details, buying requirements, budgets, supplier information, conversation messages and support correspondence. We save conversations so you can return to earlier work.

How information supports the service.

We use information to provide account access, respond to requests, maintain conversations, support customers and operate the service. If you use an available commerce feature, additional information may be needed for that transaction.

We do not train our own AI models on your conversations.

Human review.

Authorized personnel may review conversations for support, quality assurance and improving the service. Access to account information is restricted to the people who need it for these purposes.

Cookies and technical information.

The marketing website does not use advertising pixels or analytics cookies. Where the optional analytics control is available, analytics are off until you choose to allow them for that page visit. Consent lasts no more than 30 minutes and is not carried to another page or reload. We measure coarse page categories and buyer or seller entry clicks using a fresh pseudonymous visit identifier. We do not send page text, raw URLs, referrers, account details or form values to PostHog. We do not use session replay or track your browsing across websites.

You can withdraw using the analytics control on the same page. Withdrawal stops new browser events immediately and requests withdrawal for that visit in our service. If the request cannot be saved, the control offers a retry. Analytics source records expire within 90 days of creation, and associated analytics deletion follows the service’s deletion process. These measurements cover only consenting visits; they do not count all visitors or identify people. The account service uses separate session cookies for sign-in and security. Hosting and account services process technical request information needed to deliver and protect the service.

Service processing and transaction information.

We use service providers for AI processing, hosting, account access, communications and payment processing. These services process information needed to support their functions.

Relevant information may also be provided to sellers and fulfillment parties as needed to develop or fulfill your requested transaction. We do not sell personal information or provide it to third parties for their independent advertising or marketing.

Saved conversations and deletion.

Saved conversations are currently available in your chat history for 90 days from the date the conversation is created. Adding messages does not extend this period. After that period, the conversation is no longer accessible in chat history, and routine cleanup clears the dialogue text from the conversation records.

Some information remains separately, including information submitted with a saved buying request or seller instruction, transaction-related records, and service metadata. These records are not automatically deleted when a chat expires. Chat expiry does not cancel an active request or order and does not delete all information associated with your account.

For privacy questions or to request access to or deletion of your information, contact support@secondsignal.me. We may need to verify your identity before responding. Some information may need to be retained to fulfill requests or transactions, maintain security, resolve disputes, or meet recordkeeping requirements.

Questions and choices.

For privacy questions or requests to access, correct or delete your information, email contact@secondsignal.me. We may need to verify your identity before acting on a request.