Using Second Signal.
Terms for accounts, AI-assisted conversations and supported buying and selling activity for US consumers and businesses.
Who the service is for.
Second Signal serves consumers and businesses in the United States. Features and transaction options depend on the supported product, seller, destination and account.
Conversations and proposals.
Second Signal’s AI helps clarify requests and explore options. A conversation, recommendation or preliminary proposal does not itself place an order or commit a seller to supply goods.
Reviewing commercial terms.
Where a supported transaction is available, review the applicable item or requirements, quantity, total price, delivery terms and other material conditions through the designated process.
Prices and availability can change. A previously discussed price is not automatically a current offer when you return to purchase. We communicate a changed price when you return; any purchase must remain within the current terms you authorize.
Open buying requests.
Where this option is available, select the budget, requirements and duration you accept. The suggested duration is 30 days, and you may choose any whole number from 1 through 30. The selected terms and actual expiry govern the request.
Cancelling a buying request.
You can cancel an unexecuted buying request through its supported account controls. If payment or a transaction has already started, cancellation may remain pending while its status is reconciled. Cancellation does not itself reverse an existing order or payment, and a refund does not restart purchasing authority. Chat deletion does not cancel a request.
Payments.
Payments are handled through our payment processor. Review the applicable total, charges and payment terms before authorizing a transaction. Saving a payment method does not, by itself, authorize a purchase. Where available, a separately authorized open request may permit a later charge within its exact price limits and deadline. The transaction review identifies the seller, Second Signal’s role, applicable charges and payment timing. No new authority is created by returning to a conversation.
Seller-specific policies.
The seller’s applicable cancellation, return and refund policies form part of the transaction terms presented before purchase. Those policies may vary by seller, product and transaction; Second Signal does not set a uniform seller return or refund policy.
Contact support@secondsignal.me for help with a transaction through Second Signal.
Second Signal’s transaction responsibilities.
Seller policies do not remove Second Signal’s own payment, cancellation, recovery or refund obligations under the applicable transaction terms. If a payment is captured but the authorized purchase cannot be completed, the applicable recovery and refund process still applies. A refund can remain pending until the payment processor confirms it. Contact support to check the status of an existing transaction.
Accounts and acceptable use.
Provide accurate information and only submit material you are entitled to use. Do not misuse another person’s account, interfere with the service or attempt unauthorized access.
Contact.
Questions about the service: contact@secondsignal.me.